Placing Orders
Whilst browsing our site you can add items to your basket by simply clicking the ‘Add to Cart’ button located at the bottom of each items description. You can view the item(s) in your basket at any time by clicking on the ‘View Cart’ option at the left-hand side of the page. Once you are happy with your basket contents, click the ‘checkout’ option on the shopping basket page which will take you into the payment processing area. Select and enter your method of payment, and enter your billing and shipping details to complete your order. You will receive an automatically generated email confirming your order, and we will contact you shortly to confirm it has been dispatched.
Payment
We accept all major credit/debit cards including Visa, Mastercard, Switch, Maestro and Solo. We can also accept payments via Paypal. When completing ‘checkout’ you will be given the option of either using out secure server to submit card details, or making a payment via Paypal. If you prefer to pay with Paypal, you will be given the opportunity to login to your account to make a payment (if you have an existing Paypal account,) or to use their service to make a payment using a valid credit/debit card.
You can also telephone us on the following number to pay using any major credit/debit card: +44 (0)1983 822243
Security
When entering your card details you are automatically transferred to our secure server, which will store your details and can only be accessed by us. Alternatively you can also pay for your order using Paypal, who offer their own secure connection and fraud protection. Just select the ‘Paypal’ option when you go to ‘checkout’.
Delivery
Free Delivery only applies to orders made from within the UK. Orders outside of the UK are subject to a ‘flat rate’ charge depending on the area you are in. Please see ‘Delivery’ page for more information. All UK orders should arrive within 1-2 working days.
Returns
If you are not completely happy with your item, you can return it within seven days and we will replace it or refund your original payment. You are responsible for an return postage costs, and item(s) must be in original condition before they will be accepted. See our 'returns' page for more details.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
Contact
If you need to contact us for any reason you can do so by using one of the following methods:
Write to:
Switch
23 Holyrood Street
Isle of Wight
Newport
PO30 5AZ
Telephone:
+44 (0)1983 822243
Email us:
sales@switch-clothing.co.uk
Our usual office hours are 9.30 - 5.30 Monday to Friday, email addresses are checked regularly if you wish to contact us out of hours.
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